Last updated: 26 August 2026

All of my knitting patterns are digital products, delivered instantly as a PDF download. Because of this, I'm unable to offer refunds, returns or exchanges once a pattern has been purchased and downloaded.

Why I don't offer refunds

Once a digital file has been downloaded, it can't be "returned" in the way a physical item can — so unlike physical products, I'm not able to accept the pattern back or resell it. This is standard practice for digital pattern shops, and it's why I encourage you to check a pattern carefully before buying.

By purchasing a digital pattern from me, you're agreeing to have immediate access to that content, and in doing so you're consenting to waive your usual 14-day cooling-off/cancellation right under the Consumer Contracts Regulations, as this right doesn't apply once digital content has started downloading.

Before you buy

To help you choose the right pattern, please check:

• The skill level listed on the pattern

• The finished size/dimensions

• The materials list, so you know what yarn and supplies you'll need

• The photos, so the design is exactly what you're after

If you're ever unsure whether a pattern is right for you, feel free to get in touch before purchasing and I'll be happy to help.

If something's actually gone wrong

While I don't offer refunds for change of mind, I do want you to end up with a pattern that works. If any of the following happens, please contact me and I'll sort it out:

• Your download link doesn't work or your file won't open

• You've received the wrong pattern

• Your PDF is missing pages or contains a genuine error that stops you completing the pattern

Questions?

If you have any questions about this policy, or a problem with a pattern you've purchased, please get in touch via my contact page or through my social media channels.